- Inground Pools
- Above Ground Pools
- Toys & Floats
- Winter Items
- Chemicals Brand
We proudly ship via UPS and USPS for most orders. Most products arrive within 3-5 business days, if not sooner. Business days are Monday-Friday, excluding U.S. major holidays. Backordered and items requiring oversized or overweight shipping may extend delivery times. Delivery is curbside only. Orders may arrive in multiple packages and on separate days depending on type of and volume of product ordered. Order tracking information can be found in the “Order Status / Tracking” section of this site. MyPoolStore is not shipping orders outside the 48 contiguous states at the present time. We are unable to ship orders to PO and APO boxes.
Handling fees for orders placed on this site are based on the dollar value of the total order. Handling Fees are as follows:$6.95 for orders $25 and under.$7.95 for orders over $25 to $50.$8.95 for orders $50 to $100 Free shipping on orders over $100
Items ordered together may be shipped separately, but only one handling fee will be charged per order.
Delivery of all oversize items is curbside only. Someone must be home to sign for the delivery of large or special order items.
At this time, MyPoolStore does not offer any expeditied shipping options
At this time, MyPoolStore does not ship goods to Alaska, Hawaii or any foreign country.
Shipping Rules and Restrictions
Orders are shipped on business days only. Business days are Monday-Friday, excluding major holidays within the United States
Method of Payment
MyPoolStore offers its customers convenient payment options. Visa, MasterCard, American Express and Discover, accepted forms of payment.
Please confirm items and quantities before finalizing your order. Orders can not be cancelled or modified after they are placed. Please refer to our returns instructions for directions on how to proceed if you need to return an item.
IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN IT. THE FOLLOWING TERMS AND CONDITIONS APPLY:
All requests to return an item must be made within 14 days of receipt of your order. All return requests must be made by calling 1-732-506-6214
All products must be returned in new condition in the original packaging.
Certain products are not returnable. Please call for details.
A 20% re-stocking fee applies to all returns.
We are unable to credit you for shipping/handling charges.
If there was an error on your order, we will provide you with a Return of Merchandise Authorization (RMA) and a pre-paid UPS return-shipping label.
Returns without an RMA are not accepted
We are not responsible for lost or damaged orders
Occasionally orders can be damaged or lost in transit. If your order is lost or damaged please contact a Customer Service Specialist at 1-732-506-6214
Do not refuse a shipment delivery. For us to issue a refund or replace damaged orders, you must be in possession of the original order. Please contact a Customer Service Specialist at 1-732-506-6214. Refused orders will automatically be charged a 20% re-stocking fee.
If a typographical error occurs on an item purchased that affects the selling price, we reserve the right to correct it to the current selling price.
Back orders will automatically be shipped when the product is back in stock unless otherwise cancelled by the customer.
We assume no liability for the use or misuse of any product or item found in our catalogs or on our online store.