Customer Service

Order Information
How to Order From MyPoolStore
You can order from MyPoolStore in any of the following ways:
Order Online, 24 hours a day, 7 days a week
Processing and Delivery Information
 

We proudly ship via UPS and USPS for most orders. Most products arrive within 3-5 business days, if not sooner. Business days are Monday-Friday, excluding U.S. major holidays. Backordered and items requiring oversized or overweight shipping may extend delivery times. Delivery is curbside only. Orders may arrive in multiple packages and on separate days depending on type of and volume of product ordered. Order tracking information can be found in the “Order Status / Tracking” section of this site. MyPoolStore is not shipping orders outside the 48 contiguous states at the present time. We are unable to ship orders to PO and APO boxes.

Shipping Costs

Handling fees for orders placed on this site are based on the dollar value of the total order. Handling Fees are as follows:

$6.95 for orders $25 and under.
$7.95 for orders over $25 to $50.
$8.95 for orders $50 to $100 
Free shipping on orders over $100

Items ordered together may be shipped separately, but only one handling fee will be charged per order.

Delivery of all oversize items is curbside only. Someone must be home to sign for the delivery of large or special order items.

At this time, MyPoolStore does not offer any expeditied shipping options

At this time, MyPoolStore does not ship goods to Alaska, Hawaii or any foreign country.

Shipping Rules and Restrictions

Orders are shipped on business days only. Business days are Monday-Friday, excluding major holidays within the United States

Method of Payment

MyPoolStore offers its customers convenient payment options. Visa, MasterCard, American Express and Discover, accepted forms of payment.

Cancelled Orders

Please confirm items and quantities before finalizing your order. Orders can not be cancelled or modified after they are placed. Please refer to our returns instructions for directions on how to proceed if you need to return an item.

Return Information

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN IT. THE FOLLOWING TERMS AND CONDITIONS APPLY:

All requests to return an item must be made within 14 days of receipt of your order. All return requests must be made by calling   1-732-506-6214

All products must be returned in new condition in the original packaging.

Certain products are not returnable. Please call for details.

A 20% re-stocking fee applies to all returns.

We are unable to credit you for shipping/handling charges.

If there was an error on your order, we will provide you with a Return of Merchandise Authorization (RMA) and a pre-paid UPS return-shipping label.

Returns without an RMA are not accepted

We are not responsible for lost or damaged orders

Occasionally orders can be damaged or lost in transit. If your order is lost or damaged please contact a Customer Service Specialist at 1-732-506-6214

Refused Orders

 Do not refuse a shipment delivery. For us to issue a refund or replace damaged orders, you must be in possession of the original order. Please contact a Customer Service Specialist at 1-732-506-6214. Refused orders will automatically be charged a 20% re-stocking fee.

Typographical Errors

If a typographical error occurs on an item purchased that affects the selling price, we reserve the right to correct it to the current selling price.

Back Orders

Back orders will automatically be shipped when the product is back in stock unless otherwise cancelled by the customer.

Liability

We assume no liability for the use or misuse of any product or item found in our catalogs or on our online store.

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